This privacy policy applies to the website https://www.hoteltorredelremei.com (hereinafter the Website).

Please read it carefully. It contains important information about the processing of your personal data and your rights under applicable law.

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with possible legislative or jurisprudential changes. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You represent that the information you provide us, now or in the future, is correct and truthful and you agree to inform us of any changes to them. In the event of providing personal data of third parties, you undertake to obtain the prior consent of those concerned and to inform them of the contents of this policy.

In general, the fields on our forms that are marked as mandatory must be completed in order to process your requests.

1. Who is responsible for the processing of your data?

Unless specifically indicated otherwise, the person responsible for the processing of data collected on this website is GESTORA TORRE DEL REMEI S.L. with address in Barcelona, Avda. Diagonal 615 8 A, and e-mail hello@hoteltorredelremei.com.

The Data Protection Delegate of GESTORA TORRE DEL REMEI S.L is Francisco Biosca, with address in Avda. Diagonal nº 615 8A of Barcelona and mail dpo@hoteltorredelremei.com.

2. What personal information do we obtain?

The data we process are those obtained:

• From the forms you fill in and the requests you make on the Web. We also process the data included in the applications and requests we receive by email or in our call center.

• Profiles and analytics obtained from the navigation of users of the Web, registered or not.

• From the social profile with which you have chosen to log in to our website.

The categories of data we process typically consist of:

• Identification and contact data, ID card or passport;

• Data derived from your reservation;

• Financial and transaction data;

• Data related to your navigation, for example the IP address from which you connect to the Web, weblogs, pages visited or actions performed on the Web. For this we use cookies and similar technologies that may involve tracking your navigation. More information in our cookie policy available at URL.

• Commercial tracking data

• Identifying and contact data obtained from the social profile you have used to log in to our website.

• This data is only processed for this purpose.

• Data generated by your use of social networks, which you have chosen to share with us (e.g. likes and comments).

3. What will we process your data for?

The data of our users will be processed for the management of the relationship with them, the attention to their requests and queries, the management of their reservations, the administration and management of the security of the website and the fulfillment of our legal obligations. This data will also be used for analytical purposes and to improve the quality of our services.

4. To whom can we communicate your data?

Your reservation data may be communicated to entities managed by GESTORA TORRE DEL REMEI S.L. or to other companies of the hotel division of the management company, i.e. to the destination hotels or companies whose services are included in the contracted service for the correct processing and management of your reservations, requests or queries. This includes the communication to these hotels of the bank card details you have provided in the reservation to meet the possible penalties for cancellations or no-shows set in the conditions of the rate. The processing of your reservations necessarily involves the aforementioned treatment, so it will not be possible to carry out the process in case of opposition to it.

This communication may involve an international transfer of data to entities outside the European Economic Area.

Also, we will communicate your data to third parties by legal obligation, with your consent or when your request involves such communication.

The sending of commercial communications and reminder emails of ongoing booking processes is based on your consent.

5. Legal basis for processing

The basis for the processing of your data is the management of the legal relationship established with you, the provision of the requested services and the fulfillment of legal obligations.

The following processing is based on the existence of a legitimate interest:

• The management of the security of the Web is based on the existence of our legitimate interest in ensuring the security of our systems.

• The performance of statistics and quality control are based on our legitimate interest to evaluate our services.

• The sending of commercial communications is based on our legitimate interest in promoting our products or services, as well as your consent to receive such communications by electronic means.

The following treatments are based on your consent, without the withdrawal of such consent conditions the provision of contracted services:

• The realization of browsing profiles based on information obtained from cookies or similar technologies.

6. How long will we keep your data?

In general, we keep your data for the duration of your relationship with us and in any case for the periods provided for in the applicable legal provisions and for the time necessary to meet any liabilities arising from the processing. The transcription of conversations with the Call Center service will be cancelled after a maximum period of 5 years, without prejudice to their retention for the periods necessary to manage any incidents or those provided for by the applicable legal provisions. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected. Access logs to restricted areas of the website will be cancelled one month after their creation. The information related to navigation will be cancelled once the web connection is finished and the statistics have been carried out.

The data processed for commercial purposes will be kept in force as long as their cancellation is not requested.

7. What are your rights?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access them. You may also request that your data be corrected if it is inaccurate or that incomplete data be completed, as well as to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request that we restrict the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defense of claims or for the protection of the rights of other persons. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that override your interests or rights and freedoms, or for the formulation, exercise or defense of claims.

You may also, under certain conditions, request the portability of your data to be transferred to another data controller.

You may revoke the consent you have given for certain purposes, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

To request your cancellation of processing for commercial purposes, you can:

• Send an email to the following email address: hello@hoteltorredelremei.com

• Use the link provided for this purpose in our newsletters.

• You also have the right to lodge a complaint with a data protection authority.

To exercise your rights, you must send a request accompanied by a copy of your national identity card or other valid document identifying you by post or e-mail to our Data Protection Officer at the addresses indicated in the section 'Who is responsible for the processing of your data?

You may obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency's website at www.aepd.es.